TABLE OF CONTENTS

Dell Drops the Ball in Customer Service
It's said that success breeds success. We say success breeds an internal fear of change in most companies. If you have a competitor that's been highly successful for a long time, use it against them!...

Every Company is a Turnaround
I spoke with a friend who happens to be an attorney that specializes in turnarounds, which usually means Chapter 11. He viewed the world as companies that are in a turnaround situation and those that are not...

The Cult of Growth
Ever wonder how little companies grow to be big companies? Ever wonder how a competitor is always just slightly ahead of you - all the time? Ever wonder what am I going to do next with my business?...

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